We had a really great experience at Napleton buying a new Mazda, Ivan the sales guy took good care of our purchase. Showed and explained everything perfectly to us, and informed us about the Mazda app and help set it up, thank you!
Awesome buying experience with Gilbert M and Eric C on my Mazda 3. They were super friendly and the pricing was great as well. I'm very happy with my purchase. Highly recommended.
Awesome place to get your next vehicle. I appreciate everyone here and the whole team! Highly recommend! They helped me pick out the exact one I want. Gave me multiple days worth of information and made sure I was taken care of through the whole process. Appreciate you guys!
Great service. Friendly and knowledgeable sales person. Very easy to work with.
Excellent experience
Highly recommend working with Connor when purchasing any vehicle from this location! Very honest and straightforward. Didn’t pressure me at all to buy anything! Made buying a car very easy!
Great service, rigo was great ask for him
Rigo was such a great help when it came to choosing our new car! I’d 100% recommend asking for him!! We are so happy about our new car.
If you’re in the car market, I highly recommend coming to this dealership and going with salesperson Rigo. He showed me many options and explained every option there was and worked with me for a great deal. I was at many dealerships before but this one finally sold me on my beautiful 2026 cx-50. Rigo was a kind and patient salesperson and helped me get set up with the app and helped me transfer everything over. GO WITH RIGO!!!!!
I worked with Rene and he was excellent. Answered all my questions and transferred my plates. Helped me set up the app and connect everything. Definitely recommend seeing him for your next car purchase!
Leo was the best salesman and got us the best deal on a perfectly used 2023 Mazda CX-5. I will definitely be looking to do another deal with him and the dealership in the future!
This is my second time to purchase a new car at Shaumberg Mazda. Jonathan and Rene are always incredibly supportive and good customer service.
Had a really great buying experience.
Had an amazing experience purchasing my first vehicle! Left the dealership full of excitement, knowledge and laughter. Thank you Gilbert and Tom!
Leo my sales representative, Rene and Jose provided a very good new car purchasing experience. Thank you.
Rene was knowledgeable and helpful with guiding us to the car we were looking for. We are very happy with our CX-50 hybrid!!!
I did my research trying to find a good, reliable, practical yet with touch of sophistication, with all the safety features. Mazda has earned the #1 overall ranking as the Safest New-Car Brand in the industry, according to the Consumer Reports Safest Car Brands. Teddy at the sales department was great! Tom at the finance department was awesome, and pretty straightforward in making the purchase delivery a breeze. I praise God for a smooth transaction at Napleton Mazda in Schaumburg IL! This whole experience led me to the right place, with the right people, at the right time.
Came back as a returning customer and experience was great. Rene was amazing in helping us out and getting us the best deal. Can’t appreciate him enough. As well from Tom and Brian. Glad I came back to Napleton.
Bought a car here and would definitely recommend this dealership. Dealership had a great selection of cars and was super helpful. If you go in, Rene was very nice and easy to work with, I appreciated how straight forward it all was!
I was referred to Gilbert by a friend, and he helped make my car buying process very smooth and easy. He had great communication with me prior to even arriving to the dealership. I would recommend anyone to go and see him to buy a vehicle as he is very genuine and knowledgeable of the product. Thanks to him I’m a proud owner of a Mazda CX-30!
We recently purchased a vehicle from Schaumburg Mazda, and the entire experience was excellent from start to finish. Leo Rojas was incredibly helpful, professional, and patient throughout the whole process. He answered all of our questions, made sure we understood everything, and helped us find the right vehicle without any pressure.
Everyone at the dealership was friendly, welcoming, and genuinely nice to work with. They made the car-buying experience smooth and stress-free. As an added bonus, they even gave us floor mats as a gift, which was a very thoughtful touch and much appreciated.
We are very happy with our ... Read More Google - May 29, 2026
I'm sure everyone is helpful but specifically Teddy Smith! He was extremely helpful throughout the process, straight forward, and sincere. Left the place smiling from the new car and experience.
Great experience. Leo was very helpful.
10/10 would recommend purchasing your next car with Napleton Mazda! They were all very friendly and easy to work with. Ivan is for sure the best!
So grateful to have worked with Rigo throughout this process. He helped our family find the right car for our needs that worked with our budget without the pressure we were expecting. He compared prices of different models and explained thoroughly what each one entailed. Definitely recommend asking for Rigo if you want a laid back and well informed experience.
I had a great experience buying from Rigo and highly recommend asking for him! As a first time car buyer he simplified the process and gave us a great deal without over complicating it. I will definitely be buying our next car from him
Teddy and Tom took good care of us and made sure our experience buying a car was optimal. Recommend them for your next Mazda!
This was my first experience purchasing a Mazda and I must say, i’m very pleased with my decision. Ivan @ Mazda was very friendly, patient and professional, while showing us the truck we wanted. He answered all our concerns and questions and we felt very confident in the purchase. We will most likely be back to purchase another Mazda in the near future. We have nothing but good things to say about this dealer and associates. Grade A experience. -Yolanda S.
This was my first experience purchasing a Mazda and I must say, i’m very pleased with my decision. Ivan @ Mazda was very friendly, patient and professional, while showing us the truck we wanted. He answered all our concerns and questions and we felt very confident in the purchase. We will most likely be back to purchase another Mazda in the near future. We have nothing but good things to say about this dealer and associates. Grade A experience. -Yolanda S.
Gilbert was wonderful to work with
Took my car in for tire service and everything came out great! Service was awesome thanks to Brian, super friendly guy made everything smooth and easygoing, will definitely come back in the future thanks to him 🙂
Thank you to Gil and Rene for moving so quickly to put me in a beautiful Mazda 3 2026 that I will cherish for a long time. I have been doing business with Napleton's Schaumburg Mazda for a very long time, and enjoy their #1 customer service each time I enter their building.
I recently purchased a 2026 Mazda CX-5 and had an amazing experience working with Rodrigo. He was incredibly helpful throughout the entire process, answered all my questions, and was willing to help with anything I needed. He made everything smooth and stress-free from start to finish. I couldn’t be happier with the outcome and absolutely love my new car. Highly recommend asking for Rodrigo if you’re looking for great customer service!
I had a great experience working with Teddy at Mazda! He helped me pick out the perfect car and made the whole process smooth and stress-free from start to finish. Teddy was knowledgeable, patient, and took the time to answer all my questions without making me feel pressured. Everything went quickly and efficiently, and I really appreciated how easy he made the entire experience. If you’re looking for someone who genuinely wants to help you find the right vehicle, I highly recommend asking for Teddy!
(Translated by Google) Excellent service, friendliness and trustworthiness; I found everything I was looking for in one place 👏👏👏 (Original) Excelente servicio , amabilidad y confianza todo lo que estaba buscando lo encontré en un solo lugar 👏👏👏
I was able to stop by this dealership and receive help right away. Teddy approached us and was very kind and professional the entirety of my experience. Teddy, along with his manager, made us feel comfortable and in control. Throughout the process, we were offered complimentary coffee and water which was located in the well kept lounge area. The associates here are super friendly and respectful. If you are looking for a reliable vehicle at a fair price, this Mazda dealership is definitely a perfect place. I was able to walk away very happy with a brand new 2026 CX-30 in ... Read More Google - May 18, 2026
I just bought a car, brought a check because I had my own financing. They tried to tell me I had to sign a credit app- with blank numbers! They pressed hard to get me to sign it. Manager even came over and said it was for Homeland security and they legally needed it. I said there is nothing about that on this form. It was only a credit app. I stuck to my no and they then decided they did not need it after all. Also- they copied mine and my daughter’s drivers license and twice asked for ... Read More Google - May 16, 2026
Gilbert did an amazing job and was very quick.
Gilbert was awesome!! Definitely recommend him!!
Amazing service Rigo and his team was the best!!! Highly recommended!!!!
Bought my first car here ar Napleton's Schaumburg Mazda!!! I worked with Rene Quinones and Tom Schmidt and they were awesome. Very open, honest, straightforward, and helpful! They made it a great experience and I'd highly recommend this dealership to anyone wanting to purchase a Mazda.
Great service and a professional staff. Made car buying easy. No pressure.
We purchased our new vehicle recently at Schaumburg Mazda and had a smooth, quick experience. Highly recommend.
5-star service! I was in and out much faster than expected. The staff was super helpful and answered all my questions without the usual dealership hassle. Extremely happy with my purchase and the way I was treated. Best Mazda dealer in the area.
Gilbert made the sale as easy as possible. I appreciated his patience and his willingness to help before and after the purchase.
Very kind and patient team. Loved my experience with these guys especially Jonathan and Gilbert. They stayed well past the dealership close date to make sure I was taken care of. Very respectful and responsive throughout the process
Rene helped me out a bunch was very helpful with my car purchase
Once we solidified our vehicle the purchase process was the easiest we’ve ever had. In and out in no time. Our salesman came in on a day off to ensure our experience was positive. They followed up to fix an issue with the electrician within a couple of days. We are happy with the vehicle and our overall experience was great!
Great service! Ivan was super patient and informed. In love with my car and excited for all the travels it will take me.
Highly recommend this dealership! Rigo and Elias were very helpful throughout our purchase of the 2026 Mazda 3. They made the entire process smooth, easy, and stress-free. Great customer service from start to finish!
Rene and Elias were GREAT. Highly recommend Rene as the guy to go to when looking for a Mazda. He helped us with the CX-5 we were looking for. Elias was our finance person, and extremely thorough and personable through the process.
Was expecting a stressful and anxiety filled day. What my wife and I got was the total opposite. Jonathan and the team there were awesome. They answered all our questions patiently and completely. Looking forward to working with them again. Thank you 🙏
What a fantastic experience! Teddy was so informative and walked me through the smooth process! I am super happy with my Mazda and appreciate everyone who I met! I also want to thank Angel as well!
Gilbert and Tom we’re amazing great customer service will definitely recommend others to come to this location.
Sales man Gilbert helped us test drive a Mazda and Tom helped us out with finding a great loan that works in my budget! Thanks Napleton Mazda for your business!!
Great service. Rene was extremely helpful
Everything was straightforward, I got a good price and was treated well.
Rene was great to work with! Working with him was like working with somebody you’ve know your whole life, straight forward and honest. I have purchased a few cars from him and will continue to do so. He has restored my faith in the car buying process.
I had a great experience here. Had exactly what I was looking for, thank you to Rene, helped us throughout the whole process, was patient, and explained everything very clearly.
Everyone I worked with at Napleton Schaumburg Mazda was friendly and accomodating. My salesman was Rene and he took good care of me. It was a pleasant car buying experience overall.
Overall good experience buying out of my lease. Ivan was attentive and professional.
Rene helped me buy my car and made the whole process way less stressful than I expected. He was super chill, didn’t pressure me. If you go there, ask for Rene—he’ll take care of you!
I had an absolutely stellar experience at Napleton’s Mazda Schaumburg! From start to finish, everything exceeded my expectations. Gil, my salesperson, was outstanding—knowledgeable, patient, and genuinely committed to making sure I found exactly what I was looking for.
The level of service I received was top-notch, and the offer they put together for me was fantastic. I truly couldn’t be happier with my decision to choose them. If you’re looking for a smooth, stress-free car buying experience with a team that really cares, I highly recommend giving them a visit. Thanks again to Gil and the ... Read More Google - Apr 30, 2026
The vehicle selection was great, and everything was presented clearly—no surprises or hidden fees. The buying process was smooth and efficient, and they worked with me to make sure I got a fair deal that fit my budget. Thank you Leo!
Ivan, Jose, and Tom we're great! This was by far the best car shipping experience I've ever had. I didn't feel pressured, just a casual conversation about what I was looking for. I applied for a loan through Mazda financing, had a text from Jose within 20 minutes and had everything locked down and deposit paid within the hour. I could not recommend the team enough!
We worked with Leo and he was amazing. Made the transaction so easy. They worked with us on cost. So nice to not have pushy sales associates.
Huge thanks to rigo for taking his time Saturday for showing us a few cx90 phev options will definitely come back when my Audi lease ends next month very knowledgeable on his product l
The service I received was excellent
I had an incredibly positive experience buying a vehicle from Napleton's Schaumburg Mazda. My sales person, Rigo Escobedo, was professional and answered all questions. He made the process completely stress free. If your in the market for a new vehicle definitely go to Napleton's Schaumburg Mazda and ask for Rigo.
Great customer service, Rene our agent that helps us was really professional and very helpful, he had patience with us! And gave us different options about what vehicle to choose! Financial support was an A plus, gave us the best deal that we could have! We really appreciate all the help you Dealer gave us! Special thanks to Rene!
Jay is very knowledgeable and is very helpful
Let me start by saying that I’m generally not a Google reviewer AT ALL, but this was such a good experience so here we are. I bought my CX-5 Carbon Turbo about 2 months ago from Napleton and I could not be happier with it! Teddy Smith was such an incredible Sales Consultant and made the purchase so seamless and easy. Teddy was also REALLY informative. By the end of my purchase, I knew everything I needed to regarding safety and tech features, and he made sure to get those settings tailored to my preferences before I left the lot. ... Read More Google - Apr 14, 2026
Very welcoming and professional. Our Sales person, Jay, remembered our names when we came in a second time, after we stopped by shortly initially - very impressive. Everyone was very courteous, we walked through different options without overt sales pressure, it was a very good experience.
I had a great experience at Napleton’s Schaumburg Mazda! Connor, our salesman, was great! He was very approachable and answered all of our questions. We did not feel pressured by him and gave us time to come to a decision.
I have been going to this dealership for about 4 years now. I couldn’t be any happier with my decision to have my cars serviced by them. Their service manager Brian have been very helpful and transparent. He doesn’t upsell or pressure you on doing the recommended services. He let’s you decide on your own time and he’s being respectful about it. I also would like to commend Rachel, she’s very nice and welcoming every time I visit the dealership. Kudos to all of them! Highly recommended!
Pleasant car buying experience
Great experience working with Rigo Escobedo at Mazda Schaumburg. He was professional, helpful, and made the whole process smooth and stress-free. Highly recommend asking for Rigo if you’re looking to buy a car!
Just got our new 2025 CX-5 Rene Quinones was great he walked us through the whole process went very smoothly this is the second Mazda we bought from them I highly recommend them
Our salesman was very nice and helpful. Enjoyable experience
This is an honest review on the purchasing process and customer service provided by Teddy the sales representative. I visited the dealership on 3/28 to test drive the 2026 CX-30 and discussed pricing (both financing and leasing). I was leaning more towards leasing as per the price offered to me was a bit steep from what I felt comfortable paying monthly if I financed the car. I had forgotten the cash for the down payment so I had to come back. I returned on Monday 3/30 in which I clearly communicated to the sales representative that I had I thought about it a ... Read More Google - Apr 3, 2026
Went to napleton to look for a CX-5 Mazda walked in talk to the salesman made a deal and drove home the same night thank you napleton for the best price in town
Teddy was amazing!!! So helpful, patient and overall made the experience less overwhelming. Highly reccomend Teddy he’s the best
Both my salesman, Teddy, and the finance officer were professional and efficient. I worked out a deal via text ahead of time, and they had the paperwork waiting for me when I arrived. No surprises.
I had a great experience working with Jay at Napleton Schaumburg Mazda. He made my car-buying process smooth and stress-free from start to finish. I really appreciated how patient and straightforward he was—he answered all my questions and never made me feel pressured. He helped me find the right car and made sure I was comfortable with everything. If you’re buying a car, I definitely recommend asking for Jay!
The decision to purchase at Napleton was because of Leo Rojas. The process with Leo was the easiest Ive ever had buying a car.
Ivan was helpful, knowledgeable, empathetic, friendly and worked hard to find the perfect car for us. We strongly recommend this dealership. There was no pressure or hard sell. If you want an honest dealership without stereotype car salesmen, check them out.
